Coaching, Training, and Speaking Services Building leadership, IT service management, and customer experience capabilities
Virtual mentoring services to help you develop your strategy and improve your personal success
Classroom and virtual training, instructional design, and hosting services.
Corporate speaking on the topics of information technology, leadership, and customer success.
Books and workshops to help you further develop your skills and capabilities.
Events & Interviews
HDI Charlotte Annual Conference and Expo, Charlotte, NC
It was a welcome invite to return to the annual conference and expo hosted by the Charlotte, NC HDI chapter.…
itSMF Norway Annual Conference and Expo, Oslo, Norway
What can I say? I got to go to Norway! What an absolute adventure. This was one of the most…
Do you Have a Customer Experience Story to Share?
I would like to invite you to participate as a speaker at the HDI 2017 Conference and Expo in Washington,…