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Dynamic
Organizational Change
Agent

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Engaging
Knowledgeable Business
Professional

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Visionary
Multinational Speaker
and Author

Coaching, Training, and Speaking Services Building leadership, IT service management, and customer experience capabilities

Coaching

Virtual mentoring services to help you develop your strategy and improve your personal success

Training

Classroom and virtual training, instructional design, and hosting services.

Speaking

Corporate speaking on the topics of information technology, leadership, and customer success.

Products

Books and workshops to help you further develop your skills and capabilities.

Interviews

HDI 2016 Conference & Expo: Customer Service

Customer satisfaction is pivotal to the success of service desks in every organization. How do you achieve exceptional customer service?…


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HDI 2016 Conference & Expo: Enterprise Service Management

Service management isn't just for IT anymore. Departments outside of IT are understanding the benefits and incorporating the process of…


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HDI 2016 Conference & Expo: ITSM Growth

Technology is ever-changing. How has IT service management grown from the basics of hardware and software to strategic leaders? Hear…


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Consulting Portfolio

Assessment & Governance
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IT Service Management
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Knowledge Management
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Customer Experience
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Video Portfolio

Here are some examples of press interviews, speaking engagements, webinars, and training offerings.

Press Interview on Customer Experience Management
Keynote Presentation in Sao Paulo, Brazil on the topic of Leadership
Webinar on IT Change Management Approach
Virtual Training Course in IT Service Management
© 2016 Julie L. Mohr