Bokeh bg

Organizational Change

greennred slider bg

Knowledgeable Business

sunset san julie

Multinational Speaker
and Author

Coaching, Training, and Speaking Services Building leadership, IT service management, and customer experience capabilities


Virtual mentoring services to help you develop your strategy and improve your personal success


Classroom and virtual training, instructional design, and hosting services.


Corporate speaking on the topics of information technology, leadership, and customer success.


Books and workshops to help you further develop your skills and capabilities.


HDI 2016 Conference & Expo: Customer Service

Customer satisfaction is pivotal to the success of service desks in every organization. How do you achieve exceptional customer service?…

  Read More

HDI 2016 Conference & Expo: Enterprise Service Management

Service management isn't just for IT anymore. Departments outside of IT are understanding the benefits and incorporating the process of…

  Read More

HDI 2016 Conference & Expo: ITSM Growth

Technology is ever-changing. How has IT service management grown from the basics of hardware and software to strategic leaders? Hear…

  Read More

Consulting Portfolio

Assessment & Governance
More ...
IT Service Management
More ...
Knowledge Management
More ...
Customer Experience
More ...

Video Portfolio

Here are some examples of press interviews, speaking engagements, webinars, and training offerings.

Press Interview on Customer Experience Management
Keynote Presentation in Sao Paulo, Brazil on the topic of Leadership
Webinar on IT Change Management Approach
Virtual Training Course in IT Service Management
© 2016 Julie L. Mohr