Coaching, Training, and Speaking Services Building leadership, IT service management, and customer experience capabilities
Virtual mentoring services to help you develop your strategy and improve your personal success
Classroom and virtual training, instructional design, and hosting services.
Corporate speaking on the topics of information technology, leadership, and customer success.
Books and workshops to help you further develop your skills and capabilities.
HDI 2016 Conference & Expo: Customer Service
Customer satisfaction is pivotal to the success of service desks in every organization. How do you achieve exceptional customer service?…
HDI 2016 Conference & Expo: Enterprise Service Management
Service management isn't just for IT anymore. Departments outside of IT are understanding the benefits and incorporating the process of…
HDI 2016 Conference & Expo: ITSM Growth
Technology is ever-changing. How has IT service management grown from the basics of hardware and software to strategic leaders? Hear…