About Julie L. Mohr
Experience in ITSM, KM, Culture and Organizational Change
Who Am I?
Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching — her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She also is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.
Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.
IT Industry Legends Award - Cherwell
Top 25 Thought Leaders in Technical Support and Service Management - HDI
Outstanding Attitude Award - Martial Arts
Consultant of the Year - ARC
PTA 500 Hours Club Award - Bethel Manor Elementary
Core Values Integrity and Passion
Results-oriented transformational leader with a strong background in IT service management, strategic planning, and business-IT alignment
Passionate organizational change agent and mediator providing insight and leadership to transform organizations into strategy-driven and customer-focused environments
Proven track record defining and executing strategic programs transforming organizations through positive cultural change and new technology initiatives
Developed an IT Governance Framework utilized by thousands of organizations worldwide to identify weaknesses, develop improvement plans and implement IT Governance
Empowered organizations through Knowledge Management, ITSM, IT Governance, process re-engineering, service level management, and continual improvement
Strong communicator, author, speaker, and active contributor to future developments in IT service management industry