Customer Experience Management and the Cloud WEBINAR

Customer Experience Management and the Cloud WEBINAR

As organizations move more and more of their IT services into the cloud, what will be the impact on managing the customer experience? How does cloud computing impact our ability to capture the knowledge required to understand the end-to-end experience? This session looks at the integration of cloud computing, knowledge management, and customer experience management, […]

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A Holistic Approach to Change Management WEBINAR

A Holistic Approach to Change Management WEBINAR

Are you tired of hearing about how to implement configuration and change management and yet when you try it, something is still missing? Join industry experts worldwide as they discuss how to figure out what is really needed to make your configuration and change management successful and how to put these processes in practice to […]

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The Road to Customer Satisfaction WEBINAR

The Road to Customer Satisfaction WEBINAR

Take an end-to-end look at customer satisfaction and customer experience management. Follow-the roadmap from service design to customer value, stopping at the roadside markers for customer surveying, customer experience maps, feedback mechanisms, quality assurance, and continuous improvement. If you enjoyed this post, please consider sharing or recommending it so others might also enjoy it. Thank […]

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Raise the Bar on Service Quality WEBINAR

Raise the Bar on Service Quality WEBINAR

It is time to raise the bar for IT organizations and define a new standard quo. Problem Management is the key to increasing service quality. This requires both reactive and proactive problem management, measurements that are linked to value creation for the business and real tangible outcomes. This webinar explores both ITSM and IT Governance […]

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Categorization: A Method to the Madness WEBINAR

Categorization: A Method to the Madness WEBINAR

Learn how to tame the madness in your categorization scheme. Incident, problem, and event management depend upon categorization to trend and improve service performance. But, did you know that the service catalog, training plans, career development and skills assessment are also dependent upon that same categorization? It’s amazing how much of what we do depends […]

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IT Governance: What’s it REALLY All About? [Webinar]

IT Governance: What’s it REALLY All About? [Webinar]

About this Webinar This webinar discusses the basic principles of IT governance and COBIT, and how it works with IT service management. It also explores the importance of risk management for effective service management. The webinar is for people new to the concepts to IT governance. If you enjoyed this post, please consider sharing or […]

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