The Road to Customer Satisfaction WEBINAR

The Road to Customer Satisfaction WEBINAR

The Road to Customer Satisfaction Webinar   This webinar helps organizations to view the customer experience from an ITIL service management perspective. Each of the stages of the ITIL lifecycle is highlighted detailing the customer experience aspects that are required for each stage. This holistic approach will ensure that customer satisfaction is a focus and […]

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Raise the Bar on Service Quality WEBINAR

Raise the Bar on Service Quality WEBINAR

Raise the Bar on Service Quality WEBINAR It is time to raise the bar for IT organizations and define a new standard quo. Problem Management is the key to increase service quality. Improvements in service quality require both reactive and proactive problem management, measurements that are linked to value creation for the business and real […]

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Categorization: A Method to the Madness WEBINAR

Categorization: A Method to the Madness WEBINAR

Incident Categorization Webinar Incident categorization is a challenge for many organizations. Whether it is due to culture, politics, complexity, or an inability to agree, every organization, at some point, runs up against incident categorization. Why does it cause so much difficulty? Every organization is different. Their products and services are different. Their service levels are […]

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