Design a
Customer Experience
that Delights Your
Customers

Customer Experience Management To better understand your customer experience, our experienced customer service experts evaluate service and support within your organization and how it impacts your customers.

Assessments

Evaluate maturity of service, support, sales and marketing departments and identify gaps.

Survey & Analysis

Discover what your customers expect and better managing expectations.

Training

Customer service and customer experience training to improve staff competency.

Benchmark

Compare your company against other organizations

Better Understand the
Customer Expereience

DESIGNED TO DELIGHT

Learn How

Service and Support Processes

We analyze all of the service and support processes of your organization to better understand how to leverage each touchpoint to drive consistent and exceptional service.

Sales and Marketing Processes

Through a thorough analysis of sales, marketing and product development, we will assist your organization to develop a consistent customer experience across all channels of contact.

Customer Survey Processes

Develop a customer survey process, measure and analyze meaningful data to better understand how to drive higher levels of customer satisfaction and loyalty.

Customer Experience Benchmark

Benchmark your organization and establish a roadmap of improvement in service and support, sales and marketing, and product development.

Recent Projects We conduct an analysis of what provides value to the customer and what detracts from the value. We then help our customers engineer a customer experience that creates the highest level of value and eliminates or minimizes any negative outcome.

Support Center Assessment, Software Development
Assessment of support center that has difficulty meeting customer demands and wanted to increase efficiency and customer satisfaction.
Call Center and Internal Sales Assessment, Golf Manufacturer
Assessment of an existing customer service and strategic sales organization facing difficulty meeting customer demands.
Customer Satisfaction Measurement Project, Software Development
Developed a customer satisfaction measurement plan including a benchmark survey and analysis of the results.
Help Desk Assessment, Title & Escrow Company
Assessment of multiple external customer contact points and support processes and develop a strategic plan for consolidation.
© 2017 Julie L. Mohr