IT Service Management Consulting Services

I provide IT Service Management consulting services to help with strategy, design, transition, operation, and continuous improvement.

Service Management is important for the successful creation of value. IT Services must be align and continually realigned to meet the requirements of the business. Service Management is the way in which the IT organization can improve the quality of IT services, consistency in delivery and support of IT Services, and efficiency and effectiveness of IT operations.

Services include:

  • Analyze Current Environment, Support Processes & Support Tools
  • Create or Validate a Vision and Mission Statement
  • Skills Assessment & Training Plan
  • Staffing Analysis & Recommendations
  • ACD Review & Recommendation
  • Tools & Technology Requirements & Selection
  • Develop Enhanced IT Processes
  • Organization Structure
  • Develop Position Descriptions
  • Service Catalog
  • Career Path & Retention Plan
  • Communication Plan
  • Performance Metric Reporting
  • Service Level Agreements with End Users
  • Internal Operational Level Agreements
  • Customer Satisfaction Measurement

Leverage IT Service Management in your organization today! I can help you to bridge the gap between IT and the business.

Recent Projects

Business Shared Serviced, Higher Education
Provided business units with consulting services to guide the roject Team in its efforts to establish a shared services center for the human resources, payroll and finance.
Organizational Development, Healthcare
Provided Service Catalog and Organization Structure development services to improve the current support environment and prepare for future growth.
Measurement Strategy, High Tech
Designed new measurement strategy within an IT organization to improve organization's decision making capabilities in alignment with strategy.
Operational Level Agreement Project, Software Development
Developed an operational level agreement between the service desk and the technical support partners within the service delivery and service management organizations.
© 2017 Julie L. Mohr