Assistance with
ITSM Strategy, Design
Transition, Operation
and Continuous
Improvement

IT Service Management Drive Cultural Change and Employee Engagement to Transform IT

Enhance IT Processes
Alignment with the Busienss
Value Delivery
Measurable Results

Develop an Effective
Approach to ITSM

Value-Driven ITSM Strategy

Learn How

ITSM Assessment

Analyze current environment, ITSM processes, organizational structure, performance measurement, technology integration, and culture.

Technology Adoption

Analyze technology requirements, identifying best technology solutions, and helping to manage the selection process.

Process Design

Cross-functional design and ownership of ITSM processes that focus on delivering results to the business.

Strategic Measurement Framework

Strategic measurement to drive operational effectiveness and gain insight into value delivery to business.

Organizational Design

Identify clear roles and responsibilities to create accountability and responsibility for sustainable change.

Business Alignment

Driving accountability through service level management, service portfolio management, service catalog, and business relationship management.

Recent Projects Service Management is the way in which the IT organization can improve the quality of IT services, consistency in delivery and support of IT Services, and efficiency and effectiveness of IT operations.

Business Shared Serviced, Higher Education
Provided consulting services to guide the project Team in its efforts to establish a shared services center for the human resources, payroll, and finance.
Organizational Development, Healthcare
Provided Service Catalog and Organization Structure development services to improve the current support environment to prepare for future growth.
Measurement Strategy, High Tech Company
Designed measurement strategy within IT organization to improve organization's decision-making capabilities in alignment with strategy and operational goals.
Operational Level Agreement Project, Software Development
Developed an operational level agreement between the service desk and the technical support partners within the service delivery and service management organizations.
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