Culture and Enable
Knowledge Management Using knowledge to innovate, and improve service delivery and service support.
Reduce cost to serve
Fewer resources required for service
Faster more efficient Processes
KCS Implementation Mentoring Services
Assistance to help your organization design and deliver a successful KCS intiative within your organization. Mentoring service include transfer of knowledge, evaluation of team progress and deliverables.
A tailored, in-depth Knowledge Management assessment benchmarks the IT organization prior to Knowledge Management or KCS implementation. We evaluate current knowledge management practices and recommend improvements based on best practice and client objectives.
KCS Design Workshop
Two-week workshop to design the foundation of the KCS implementation including content standard, process integration, roles and responsibilities, performance measurement, and strategic framework.
KCS Managers and Coaches Workshops
Develop and deliver additional training for staff to help get buyin at all levels and prepare coaches to help change the organizational culture.