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HDI Middle East Africa Conference and Expo, Dubai, U.A.E.
Great trip to Dubai where I had the pleasure to teach an ITIL V2 class, an ITIL bridge class from V2 to V3, a break-out session on Customer Experience Management: Engineering and Defining the Support Experience and the closing keynote session on High Impact Leadership. This photo was taken of the ITIL V2 class before the […]
