Monthly Archives: March 2016

First. Be A Good Customer

First. Be A Good Customer

Be a Good Customer My children will tell you that I am the worst person to give poor customer service. Why? Because I build customer service organizations for a living. And when I am on the receiving end of a bad experience, it is as if I am critiquing a paper in my head while […]

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How Do We Solve Problems in IT?

How Do We Solve Problems in IT?

Problems in IT Do you remember the television show Home Improvement? Tim “the toolman” Taylor had to have the most powerful tools and often super-sized his approach to solving household problems. I remember the episode when he supercharged the dishwasher. But his approach to solving problems and improving households represents something important for IT professionals […]

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Interview about IT and the Business

Interview about IT and the Business

What Do IT and the Business Need from Each Other? In this interview, I discuss what IT and the Business need from each other to thrive. The relationship between the business and IT is maturing now. IT needs to have much more opportunity to help with decisions within the business. I think it is important […]

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