ABOUT JULIE L. MOHR
Driving Innovation in ITSM Leadership, Knowledge-Centered Culture and Organizational Change
Who Am I?
Julie is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Through her books, articles, speaking, consulting, and teaching — her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her Ph.D. in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.
Julie captivates audiences at conferences worldwide on topics of authentic leadership, business strategy, knowledge management, organizational culture, and innovation.
Hall of Fame - HDI
IT Industry Legend Award - Cherwell
Top 25 Thought Leaders in Technical Support & Service Management - HDI 2017-18
Consultant of the Year - ARC
Outstanding Attitude Award - Martial Arts
Integrity and Passion
Empowered organizations through Knowledge Management, ITSM, IT Governance, process re-engineering, service level management, and continual improvement
Proven track record defining and executing strategic programs transforming organizations through positive cultural change and new technology initiatives
Passionate organizational change agent and mediator providing insight and leadership to transform organizations into strategy-driven and customer-focused environments
Developed an IT Governance Framework utilized by thousands of organizations worldwide to identify weaknesses, develop improvement plans and implement IT Governance
Strong communicator, author, speaker, and active contributor to future developments in IT service management industry
Results-oriented transformational leader with a strong background in IT service management, strategic planning, and business-IT alignment