IT GOVERNANCE AND ASSESSMENTS Determine Your Current Performance and Create a Plan of Action for Improvement.
People, Process & Tools
STEP 1 – Initiation
Schedule a teleconference to review the assessment process and determine the value of an assessment to your company’s IT success.
STEP 2 – Discovery
Our analysis focuses on your organization’s IT strategy as defined by both IT and the business and through interviews that cascade through the organization’s structure, we can determine how that strategy is implemented.
STEP 3 – Analysis and Comparison
After completion of the Discovery, an analysis will be conducted and a comparison to best practices and peer organizations will be completed off site. Additional discovery may occur as required.
STEP 4 – Documentation of Results
The results of the analysis and comparison will be documented both in a presentation and a written summary.
STEP 5 – Presentation of Results
For a successful implementation and adoption of the recommendations, it is important to present the final analysis, comparison and recommendations to the management of your organization.
At the conclusion of the assessment, your organization will have an improvement roadmap prioritized into short, medium, and long-range goals to improve the environment and align service delivery with the business.
SC Assessment, Insurance
Assessment conducted of a large Insurance organization with three primary business units supported by over 120 agents.
TAC Assessment, Healthcare
Assessment of service desk facing difficulties meeting customer demands and improving customer satisfaction.
Helpline Benchmark Assessment, Utilities
Assessment of a service desk facing difficulty meeting customer demands, identifying inefficiency, and managing cost constraints.
Outsourced Solution Assessment, MSP
Audit of a managed service provider to improve process enhancement, implement IT Governance, and improve service delivery.