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NAIC Technology Exchange, Kansas City, MO
I was invited out to the great state of Missouri to speak at the NAIC Technology Exchange conference. I delivered two topics: The Future of the Internal Service Provider and Everything I Ever Learned About Management, I Learned from the Movies. It was great to be home and see my parents while traveling and speaking […]
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HDI Toronto Annual Conference and Expo, Toronto, Canada
I had the privilege to speak at the annual HDI roadshow event for the Toronto chapter of HDI. The topic was High-Performance Leadership. I very much enjoyed walking around the downtown area. Last time I was in Canada, I stayed in the suburbs. I did get to take in a baseball game while I was […]
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High Impact Leadership Keynote in São Paulo, Brazil
I was excited to get an invitation to speak at the HDI Brazil conference in São Paulo Brazil. This picture is from my keynote presentation on High Impact Leadership. The keynote session went well, and I included some extra slides to show my long-standing relationship with the culture and country. One of the most significant […]
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PACRIM Conference & Expo 2010, Sydney, Australia
I was invited to speak at the PacRim conference as an international keynote speaker in Sydney for the third time. The topic of my keynote session was The Future of the Internal Service Provider Key Social and Technology Advancements and How They Impact the Service Providers. I was also part of an interactive delegate-driven panel […]
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Support Services Institutes Konferens 2009, Stockholm, Sweden
I was invited to speak at the Support Services Institute’s Konferens 2009 in Stockholm, Sweden. My trip to Stockholm was terrific. I spent a week in the old city and toured through museums, restaurants, and shops. Before the conference, I taught a class on Knowledge Management Implementation Strategies. Then I gave two keynote talks: Service […]
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PACRIM Conference & Expo 2009, Sydney, Australia
On my second trip down under, I joined the PACRIM team in the city of Sydney for the second time. On this trip, I was able to visit the botanical gardens and see parts of the city I wasn’t able to explore on my first visit. This year I facilitated a roundtable discussion on Choosing […]
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PACRIM Conference & Expo 2008, Gold Coast, Australia
Australia is an incredible country, and I was invited to speak at the PacRim conference as an international keynote speaker. The conference was held on the Gold Coast – a lovely oceanfront community known as surfer’s paradise. I was fortunate enough to travel around Sidney before making the trip up to Brisbane for the conference. […]
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HDI Middle East Africa Conference and Expo, Dubai, U.A.E.
Great trip to Dubai where I had the pleasure to teach an ITIL V2 class, an ITIL bridge class from V2 to V3, a break-out session on Customer Experience Management: Engineering and Defining the Support Experience and the closing keynote session on High Impact Leadership. This photo was taken of the ITIL V2 class before the […]
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HDI New Jersey Chapter Annual Event, Monmouth, NJ
I was invited to speak at the New Jersey HDI Chapter Annual Event as a Keynote Speaker. The topics were: Problem vs. Incident Management and one of my favorites, Everything I Ever Wanted to Know About Management I Learned from the Movies. The event was held at a Racetrack, and I bet for the first […]
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HDI Japan Keynote Presentation in Tokyo, Japan
HDI Japan was my first international invitation to be a keynote speaker. After the long trip to Japan, I was warmly welcomed by the staff at the airport and swept away to a beautiful hotel in a remote neighborhood near Japan. We spent a few days visiting the local village before making the trip to […]
