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Five Steps to Becoming a More Effective, Engaging and Authentic Leader – HDI Orange County, CA
Traveled to Orange County, CA to deliver The Authentic You Keynote. It was a fantastic meeting and the topic of authentic leadership was very well received. It was a short one day trip down to southern California and then back up to the Bay Area to teach a KCS class. Busy week here in California. […]
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Living in the Disruption Economy – HDI Steel City, Pittsburgh, PA
Traveled out to Pittsburgh PA to deliver a new topic on the disruption economy and why our customers in the support industry are crying for change and we are not listening. It was a fantastic meeting and the topic was very well received. In addition to a traditional keynote presentation, I also delivered a 1/2 […]
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HDI Charlotte 2017 Annual Conference and Expo, Charlotte, NC
It was a welcomed invite to return to the HDI Charlotte 2017 annual conference and expo hosted by the HDI Charlotte chapter. This years event took place at the U.S. National Whitewater Center. After the event, I got to go zip lining for the first time! This year I spoke on my new topic, The […]
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itSMF Norway Annual Conference and Expo, Oslo, Norway
What can I say? I got to go to Norway and speak at the itSMF Norway annual conference! What an absolute adventure. My adventures in Norway were one of the most incredible trips I have taken. The event host let me stay in her home before the conference and learn about Norway life and culture. […]
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Do you Have Customer Experience Stories to Share?
I would like to invite you to participate as a speaker at the HDI 2017 Conference and Expo in Washington, DC May 9-12th! Please share your customer experience stories on how you reinvented the customer experience in your organization. Hi! My name is Julie L. Mohr, and I am the track chair for the Reinventing […]
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HDI 2016 Conference & Expo: Customer Service and ITSM
Customer satisfaction is pivotal to the success of service desks in every organization. How do you achieve exceptional customer service? Hear from some of the speakers and influencers at HDI 2016 Conference & Expo. I had the honor of speaking with Inc. Radio at the recent HDI conference concerning customer service and IT service management. […]
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HDI 2016 Conference & Expo: Enterprise Service Management
Service management isn’t just for IT anymore. Departments outside of IT are understanding the benefits and incorporating the process of service management, and IT is taking the lead. Hear from some of the speakers and influencers at HDI 2016 Conference & Expo. I had the honor of speaking with Inc. Radio at the recent HDI […]
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HDI 2016 Conference & Expo: ITSM Growth
Technology is ever-changing. How has IT service management grown from the basics of hardware and software to strategic leaders? Hear from some of the speakers and influencers at HDI 2016 Conference & Expo about ITSM Growth. I had the honor of speaking with Inc. Radio at the recent HDI conference concerning customer experience management and […]
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All Things ITSM Interview – ITSM and the Customer Experience
At Fusion 2015 in New Orleans, All Thing ITSM interviewed me about ITSM and the Customer Experience. Questions posed: What experiences have you had in translating IT’s efforts into significance for the business? Do you see IT departments determining value in splendid isolation of the business or do they engage their business partners? What role does customer experience […]
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Interview about IT and the Business
In this interview, I discuss what IT and the Business need from each other to thrive. The relationship between the business and IT is maturing now. IT needs to have much more opportunity to help with decisions within the business. I think it is important for IT and the business to be successful that we […]
