Category: News and Events

  • Interview about ITSM Professionals and DevOps

    Interview about ITSM Professionals and DevOps

    In this interview, I was asked about ITSM Professionals and DevOps. It’s simple. We need to design excellent products and services, so that when we deliver them to the business – the services work. The fact that DevOps focuses on bringing the design stage of the lifecycle more in sync with the operational side –  […]

  • Interview about the Future for ITSM Professionals

    Interview about the Future for ITSM Professionals

    The most prominent shift we see now in the industry is the closing of the gap between IT and the business. IT must learn more about the business and understand how IT can best support strategic initiatives. However, to successfully close the gap, ITSM Professionals need to develop more in-depth business acumen and a stronger […]

  • Simplify IT Tech Conference Keynote, Sunnyvale, CA

    Simplify IT Tech Conference Keynote, Sunnyvale, CA

    After completing a consulting engagement with one of Bay Area clients, I was asked to speak at the company’s annual IT Tech Conference. The topic was both a review of the results – but also why those results were important to the corporate objective of simplifying IT. The topic: Simplify IT with IT Service Management. […]

  • Screencast: Continual Professional Development – In or Out?

    Screencast: Continual Professional Development – In or Out?

    I had the unique opportunity to do a screencast or podcast on Continual Professional Development. It was a pleasure to be a guest working with such great talent. Eddie Vidal and Doug Tedder, FSM are two of the best, and I enjoyed working with them. Interview questions included: I want to have a career in IT, […]

  • Corporate Workshop and Strategy Session, Turlock, CA

    Corporate Workshop and Strategy Session, Turlock, CA

    Invited out to Turlock, CA to teach two corporate workshops: Incident Management Primer and Change Management Primer. What I enjoyed most about these courses is that they had real practical approaches presented to the client. After the conclusion of the workshops, we then completed a strategy/design workshop to evaluate the current processes and identify improvements. […]

  • itSMF LeadIT Annual Conference & Expo, Melbourne, Australia

    itSMF LeadIT Annual Conference & Expo, Melbourne, Australia

    After many trips to Australia for the PACRIM conference, I had an opportunity not only to co-present on the topic of Business Value Dashboards at LeadIT 2014 – I also got to sit on a panel discussion on the subject of Change the Conversation: Moving Production to the Cloud. The panel discussion on cloud computing was […]

  • HDI Charlotte Annual Conference & Expo 2014, Charlotte, NC

    HDI Charlotte Annual Conference & Expo 2014, Charlotte, NC

    What a fantastic local annual conference! It was my honor to speak on the topic of CEM Meets ITSM: Managing the Customer Experience. This local chapter does an excellent yearly conference – good attendance, great location, and a great schedule of events for the day. It was my honor to speak along with two other […]

  • HDI Brazil Conference and Expo 2014 in São Paulo, Brazil

    HDI Brazil Conference and Expo 2014 in São Paulo, Brazil

    I was honored to be invited to speak for a second time as a keynote speaker at the HDI Brazil 2014 annual conference and expo. The topics I spoke on were Organizational Change, Shared Services Case Study, and an International Panel on IT as a Relevant Driver of A Strategic Plan of a Company. Our […]

  • Corporate Speaking Engagement 2013, Bloomington, IL

    Corporate Speaking Engagement 2013, Bloomington, IL

    The trip to Bloomington, IL is a bit of a challenge, but the IT event that I was invited to speak at was a huge corporate IT event focused on IT service management. The topic of my presentation was Understanding and Mastering Organizational Change: What is In It for You? Attendees were attentively listening, and we […]

  • 2012 Corporate Keynote at Law Firm in Richmond, VA

    2012 Corporate Keynote at Law Firm in Richmond, VA

    It has been a long time since I have been to the city of Richmond. Years ago when I lived in the DC area, I took a trip to teach a class in Richmond and stayed in the downtown area. I had never really seen much of the suburbs or surrounding area. I stayed in […]