ITSM Strategy, Design
IT SERVICE MANAGEMENT
Drive Cultural Change and Employee Engagement to Transform IT
Enhance IT Processes
Analyze current environment, ITSM processes, organizational structure, performance measurement, technology integration, and culture.
Analyze technology requirements, identifying best technology solutions, and helping to manage the selection process.
Cross-functional design and ownership of ITSM processes that focus on delivering results to the business.
STRATEGIC MEASUREMENT FRAMEWORK
Strategic measurement to drive operational effectiveness and gain insight into value delivery to business.
Identify clear roles and responsibilities to create accountability and responsibility for sustainable change.
Driving accountability through service level management, service portfolio management, service catalog, and business relationship management.