Assistance with
ITSM Strategy, Design
Transition, Operation
and Continuous
Improvement

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IT SERVICE MANAGEMENT

Drive Cultural Change and Employee Engagement to Transform IT

Enhance IT Processes

Business Alignment

Value Delivery

Measurable Results

VALUE-DRIVEN ITSM STRATEGY

Develop an Effective Approach to ITSM

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ITSM ASSESSMENT

Analyze current environment, ITSM processes, organizational structure, performance measurement, technology integration, and culture.

TECHNOLOGY ADOPTION

Analyze technology requirements, identifying best technology solutions, and helping to manage the selection process.

PROCESS DESIGN

Cross-functional design and ownership of ITSM processes that focus on delivering results to the business.

STRATEGIC MEASUREMENT FRAMEWORK

Strategic measurement to drive operational effectiveness and gain insight into value delivery to business.

ORGANIZATIONAL DESIGN

Identify clear roles and responsibilities to create accountability and responsibility for sustainable change.

BUSINESS ALIGNMENT

Driving accountability through service level management, service portfolio management, service catalog, and business relationship management.

RECENT PROJECTS

Service Management is the way in which the IT organization can improve the quality of IT services, consistency in delivery and support of IT Services, and efficiency and effectiveness of IT operations.

Business Shared Serviced, Higher Education

Provided consulting services to guide the project Team in its efforts to establish a shared services center for the human resources, payroll, and finance.

Organizational Development, Healthcare

Provided Service Catalog and Organization Structure development services to improve the current support environment to prepare for future growth.

Measurement Strategy, High Tech Company

Designed measurement strategy in IT organization to improve organization's decision-making capabilities in alignment with strategy and goals.

SLM Strategy, Software Development

Developed an operational level agreement between the service desk and the technical support partners within the service delivery and service management organizations.