Create a
Knowledge-sharing
Culture and Enable
Self-Service Strategy

More Info

KNOWLEDGE MANAGEMENT

Using knowledge to innovate, and improve service delivery and service support.

Reduce Costs

Maximize Resources

Lower Overhead

Efficient Processes

KNOWLEDGE-DRIVEN STRATEGY

Innovation through Knowledge & Artificial Intelligence

Learn How

KCS IMPLEMENTATION AND MENTORING SERVICES

Assistance to help your organization design and deliver a successful KCS intiative within your organization. Mentoring service include transfer of knowledge, evaluation of team progress and deliverables.

KCS ASSESSMENT

A tailored, in-depth Knowledge Management assessment benchmarks the IT organization prior to Knowledge Management or KCS implementation. We evaluate current knowledge management practices and recommend improvements based on best practice and client objectives.

KCS DESIGN WORKSHOP

Two-week workshop to design the foundation of the KCS implementation including content standard, process integration, roles and responsibilities, performance measurement, and strategic framework.

KCS MANAGERS AND COACHES WORKSHOPS

Develop and deliver additional training for staff to help get buyin at all levels and prepare coaches to help change the organizational culture.

Recent Projects

To leverage knowledge, an organization must focus on the integration of organization structure, roles and responsibilities, service and support processes, technologies, knowledge-sharing culture and enabling self-service to customers.

Document Refresh Project, ISP

Reviewed, consolidated and defined documentation management standards for new corporate support structure.

KM Strategy Project, Manufacturing

Developed knowledge management strategy, new organizational structure, and knowledge management process integration.

KM Assessment, Office Supply Company

Developed knowledge management strategy, knowledge management processes, enhanced metrics, and upgrade of technology.

KM Implementation, Manufacturing

Implementation of knowledge management processes, organizational structure, organizational change, and tool integration.