Dynamic
Organizational Change
Agent
Engaging
Knowledgeable Business
Professional
Visionary
Multinational Speaker
and Author
COACHING, TRAINING, AND SPEAKING SERVICES
Building leadership, IT service management, and customer experience capabilities
Coaching
Virtual mentoring services to help you develop your strategy and improve your personal success
Training
Classroom and virtual training, instructional design, and hosting services.
Speaking
Corporate speaking on the topics of information technology, leadership, and customer success.
Products
Books and workshops to help you further develop your skills and capabilities.
EVENTS AND INTERVIEWS
HDI Charlotte 2017 Annual Conference and Expo, Charlotte, NC
HDI Charlotte 2017 Annual Conference Speaking Engagement It was a welcomed invite to return to the HDI Charlotte 2017 annual…
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itSMF Norway Annual Conference and Expo, Oslo, Norway
itSMF Norway Speaker at Annual IT Conference What can I say? I got to go to Norway and speak at…
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Do you Have Customer Experience Stories to Share?
Customer Experience Stories Needed for HDI I would like to invite you to participate as a speaker at the HDI…
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VIDEO PORTFOLIO
Here are some examples of press interviews, speaking engagements, webinars, and training offerings.
Press Interview on Customer Experience Management
Keynote Presentation in Sao Paulo, Brazil on the topic of Leadership
Webinar on IT Change Management Approach
Virtual Training Course in IT Service Management
