Dynamic
Organizational Change
Agent

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Engaging
Knowledgeable Business
Professional

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Visionary
Multinational Speaker
and Author

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COACHING, TRAINING, AND SPEAKING SERVICES

Building leadership, IT service management, and customer experience capabilities

Coaching

Virtual mentoring services to help you develop your strategy and improve your personal success

Training

Classroom and virtual training, instructional design, and hosting services.

Speaking

Corporate speaking on the topics of information technology, leadership, and customer success.

Products

Books and workshops to help you further develop your skills and capabilities.

EVENTS AND INTERVIEWS

Living in the Disruption Economy - HDI Steel City, Pittsburgh, PA

HDI Steel City, Pittsburgh, PA Traveled out to Pittsburgh PA to deliver a new topic on the disruption economy and…


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HDI Charlotte 2017 Annual Conference and Expo, Charlotte, NC

HDI Charlotte 2017 Annual Conference Speaking Engagement It was a welcomed invite to return to the HDI Charlotte 2017 annual…


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itSMF Norway Annual Conference and Expo, Oslo, Norway

itSMF Norway Speaker at Annual IT Conference What can I say? I got to go to Norway and speak at…


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CONSULTING PORTFOLIO

Assessment & Governance

IT Service Management

Knowledge Management

Customer Experience

VIDEO PORTFOLIO

Here are some examples of press interviews, speaking engagements, webinars, and training offerings.

Press Interview on Customer Experience Management
Keynote Presentation in Sao Paulo, Brazil on the topic of Leadership
Webinar on IT Change Management Approach
Virtual Training Course in IT Service Management