Monthly Archives: March 2012

Categorization: A Method to the Madness WEBINAR

Categorization: A Method to the Madness WEBINAR

Incident Categorization Webinar Incident categorization is a challenge for many organizations. Whether it is due to culture, politics, complexity, or an inability to agree, every organization, at some point, runs up against incident categorization. Why does it cause so much difficulty? Every organization is different. Their products and services are different. Their service levels are […]

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