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This webinar helps organizations to view the customer experience from an ITIL service management perspective. Each of the stages of the ITIL lifecycle is highlighted detailing the customer experience aspects that are required for each stage.
This holistic approach will ensure that customer satisfaction is a focus and a priority for IT.
The Road to Customer Satisfaction: From Service Design to Customer Value
Take an end-to-end look at customer satisfaction and customer experience management. Follow-the roadmap from service design to customer value, stopping at the roadside markers for customer surveying, customer experience maps, feedback mechanisms, quality assurance, and continuous improvement.