Monthly Archives: February 2020

The Anatomy of a Conversation: Strategies for Using Knowledge to Build Automated Conversations

The Anatomy of a Conversation: Strategies for Using Knowledge to Build Automated Conversations

The Anatomy of a Conversation: Strategies for Using Knowledge to Build Automated Conversations Language is complex. A great conversation is even more complicated. Teaching BOTS to have a human-like conversation is much more than just adding knowledge articles in response to typical questions asked by our customers. For a BOT strategy to be successful, our […]

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