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12-Steps to Implementing a Successful BOT Strategy
During the implementation of Sherlock – the chatbot about knowledge – I learned a great deal about chatbots and the effort it takes to create a “conversation-like” interface that can successfully support customers. An adoption strategy must first identify the required customer-facing knowledge to program the bot effectively. Based on my experiences, I have developed […]
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The Anatomy of a Conversation: Strategies for Using Knowledge to Build Automated Conversations
Language is complex. A great conversation is even more complicated. Teaching BOTS to have a human-like conversation is much more than just adding knowledge articles in response to typical questions asked by our customers. For a BOT strategy to be successful, our customers must think and feel like they are having a conversation with someone […]
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Meet Sherlock: The Knowledge Bot about Knowledge
With all the hoopla about chatbots and the introduction of artificial intelligence as a means of providing services to our customers, I wanted to understand what AI is all about and what it takes to develop an effective chatbot adoption strategy. After a few weeks of research, I decided to implement a chatbot on my […]
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Zero-Strategy: Disruption through Reduction
Innovation is more than just a trend; it has become a requirement for organizations that want to stay competitive in today’s economy. But many organizations struggle with developing strategies that will genuinely innovate the workplace and serve customers in new ways. Without innovative strategies, your company is likely to underserve its customers and experience lower […]
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Feed the Bots: Strategies to Improve Chat Bots through Knowledge WEBINAR
In this webinar, we will uncover strategies oh how to improve your chatbots or help you to develop a successful chatbot implementation strategy. It’s time to feed the bots with knowledge captured in the workflow. Topic Overview Feed the Bots: Strategies to Improve Chatbots through Knowledge Chatbots rely on programming known questions and answers into […]
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FAQs: What’s Wrong with Our Knowledge Base?
When service organizations strive to evolve to the next level, knowledge management is a vital component of the strategic plan. Effective knowledge management contributes significant value to a service organization and reduces the cost of service delivery. But why do so many knowledge management initiatives fail to achieve the anticipated benefits? Why do so many […]
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Knowledge Management as a Strategy
In the information technology industry today, information is our primary asset. Information is what we provide to the business. Information is also pivotal to the success of the IT organization in providing valuable services to the business. Knowledge management – when done right – can be integrated into the organization and enhance the performance of […]
