12-Steps to Implementing a Successful BOT Strategy

12-Steps to Implementing a Successful BOT Strategy

12-Steps to Implementing a Successful BOT Strategy During the implementation of Sherlock – the chatbot about knowledge – I learned a great deal about chatbots and the effort it takes to create a “conversation-like” interface that can successfully support customers. An adoption strategy must first identify the required customer-facing knowledge to program the bot effectively. […]

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The Anatomy of a Conversation: Strategies for Using Knowledge to Build Automated Conversations

The Anatomy of a Conversation: Strategies for Using Knowledge to Build Automated Conversations

The Anatomy of a Conversation: Strategies for Using Knowledge to Build Automated Conversations Language is complex. A great conversation is even more complicated. Teaching BOTS to have a human-like conversation is much more than just adding knowledge articles in response to typical questions asked by our customers. For a BOT strategy to be successful, our […]

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