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Interview about ITSM Professionals and DevOps
In this interview, I was asked about ITSM Professionals and DevOps. It’s simple. We need to design excellent products and services, so that when we deliver them to the business – the services work. The fact that DevOps focuses on bringing the design stage of the lifecycle more in sync with the operational side – […]
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I.T. Governance: What’s it REALLY All About? WEBINAR
The Kansas City itSMF local interest group want me to do a webinar on the topic of I.T. Governance. This webinar discusses the basic principles of IT governance and COBIT, and how it works with IT service management. It also explores the importance of risk management for effective service management. If you enjoy this webinar, […]
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IT Frameworks, Standards and Models
Frameworks like the Information Technology Infrastructure Library (ITIL) are not new. Frameworks existed before there was technology. Why is it that so many organizations have now begun to evaluate and adopt a framework in Information Technology? Why Use IT Frameworks? The basic answer is structure. Organizations need to adopt a structured environment to achieve operational […]
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itSMF LeadIT Annual Conference & Expo, Melbourne, Australia
After many trips to Australia for the PACRIM conference, I had an opportunity not only to co-present on the topic of Business Value Dashboards at LeadIT 2014 – I also got to sit on a panel discussion on the subject of Change the Conversation: Moving Production to the Cloud. The panel discussion on cloud computing was […]
