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5 Steps to Become an Effective, Engaging, and Authentic Leader
We are all unique. Not everyone leads the same way. Confidence comes from using leadership techniques that are natural to you. As you enter 2018, begin by developing a leadership style that is not only effective but also allows you to feel comfortable in being the authentic you. What is Authentic Leadership? Authentic leadership is […]
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Drive Process Quality: Know Your Error Rate
Mapping support processes is an important step in creating efficiency n your support environment. Through modeling of the current environment, we can compare what exists today, eliminate any unnecessary steps, and clearly define roles and responsibilities. Once the process is mapped and efficiency achieved, key measurement points within the process help management to measure process […]
