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I was invited to speak at the Delaware Valley HDI Chapter Vendor fair. I had two sessions: one on the topic of Auditing Your Support Organization and the second one titled Everything I Ever Learned About Management I Learned from the Movies.
Auditing Your Support Organization – Your Key to Successful Enhancement of Support Services
In this presentation, we explore the options for implementing a Support Organization Audit. We begin by defining the difference between an Assessment and an Audit. Then we discuss the benefits and disadvantages of conducting an independent or self-assessment. Multiple audits are compared including the benefits and costs. Criteria are provided for deciding which method is the best for your organization. The rest of the presentation focuses on your role as the agent of change, the assessment process, focus areas and determining your overall maturity rating. Session overview:
- Define Assessment or Audit
- Independent Audit VS. Self-Assessment
- Benefits and Costs
- Choosing Your Method
- You as the Agent of Change
- The Assessment Process
- Five Focus Areas
- Understand Overall Maturity
Everything I Ever Learned About Management I Learned from the Movies (Keynote)
Motivation is more than just a feeling. Managers have to create the right work environment that inspires leadership, motivation, and satisfaction. In this session, we explore vital motivational tactics in the workplace through lessons learned from the movies. From short movie clips, you will explore key motivational tactics and change the way you view difficult situations. Develop leaders, not followers. Create a workplace where everyone wants to work and enjoys serving your customers.