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Service management isn’t just for IT anymore. Departments outside of IT are understanding the benefits and incorporating the process of service management, and IT is taking the lead. Hear from some of the speakers and influencers at HDI 2016 Conference & Expo.
I had the honor of speaking with Inc. Radio at the recent HDI conference concerning customer experience management and enterprise service management. Some of the excerpts from that conversation are in this video including insights from other prominent experts in the enterprise service management field including Stephan Mann, Doug Tedder, Cinda Daly, Ken Gonzalez, Mike Hanson, Roy Atkinson, and Cord Silverstein.