HDI 2016 Conference & Expo: Customer Service and ITSM


Customer satisfaction is pivotal to the success of service desks in every organization. How do you achieve exceptional customer service? Hear from some of the speakers and influencers at HDI 2016 Conference & Expo.

I had the honor of speaking with Inc. Radio at the recent HDI conference concerning customer service and IT service management. Some of the excerpts from that conversation are in this video including insights from other prominent experts in the customer service field including Mike Hanson, Stephen Mann, and Phil Verghis.

About the Author:

Julie is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Through her books, articles, speaking, consulting, and teaching — her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her Ph.D. in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.

Julie captivates audiences at conferences worldwide on topics of authentic leadership, business strategy, knowledge management, organizational culture, and innovation.

You can reach Julie at juls@julielmohr.com or http://www.julielmohr.com.

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