Do you Have Customer Experience Stories to Share?


I would like to invite you to participate as a speaker at the HDI 2017 Conference and Expo in Washington, DC May 9-12th! Please share your customer experience stories on how you reinvented the customer experience in your organization.

Hi! My name is Julie L. Mohr, and I am the track chair for the Reinventing the Customer Experience track. We are seeking compelling case studies on how organizations have reinvented their customer experience. Here is the vision that we developed for this exciting and informative track:

“It’s time to rethink the customer experience. Customer experience management (CEM) is more than just providing customer service; it’s about delivering service across all channels of support in a significant, meaningful, and intentional way. The sessions in this track will focus on clearly identifying the customer needs, designing and implementing new and innovative approaches to providing support, and using the results to tell a compelling story that engages customers, executives, and stakeholders.”

Please watch this brief but informative video highlighting the track vision AND submit your proposal at

Hurry, the proposal submission deadline is September 16, 2016. That is just a few days away!

Please note, we are also seeking submissions for the 2018 HDI Conference to be held in Las Vegas, NV. For the 2018 conference.

About the Author:

Julie is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Through her books, articles, speaking, consulting, and teaching — her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her Ph.D. in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.

Julie captivates audiences at conferences worldwide on topics of authentic leadership, business strategy, knowledge management, organizational culture, and innovation.

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