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Lessons in Leadership: Interview with Julie L. Mohr
Amy Eisenberg interviewed all the Top 25 Thought Leaders in Technical Support and Service Management to ask about their personal lessons in leadership and learn what it means to be a community leader. Here is my interview with Amy. Tell us about your day job and also how you are involved in the community. Moving […]
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Five Steps to Becoming a More Effective, Engaging and Authentic Leader – HDI Orange County, CA
Traveled to Orange County, CA to deliver The Authentic You Keynote. It was a fantastic meeting and the topic of authentic leadership was very well received. It was a short one day trip down to southern California and then back up to the Bay Area to teach a KCS class. Busy week here in California. […]
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HDI Charlotte 2017 Annual Conference and Expo, Charlotte, NC
It was a welcomed invite to return to the HDI Charlotte 2017 annual conference and expo hosted by the HDI Charlotte chapter. This years event took place at the U.S. National Whitewater Center. After the event, I got to go zip lining for the first time! This year I spoke on my new topic, The […]
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HDI Toronto Annual Conference and Expo, Toronto, Canada
I had the privilege to speak at the annual HDI roadshow event for the Toronto chapter of HDI. The topic was High-Performance Leadership. I very much enjoyed walking around the downtown area. Last time I was in Canada, I stayed in the suburbs. I did get to take in a baseball game while I was […]
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High Impact Leadership Keynote in São Paulo, Brazil
I was excited to get an invitation to speak at the HDI Brazil conference in São Paulo Brazil. This picture is from my keynote presentation on High Impact Leadership. The keynote session went well, and I included some extra slides to show my long-standing relationship with the culture and country. One of the most significant […]
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HDI Middle East Africa Conference and Expo, Dubai, U.A.E.
Great trip to Dubai where I had the pleasure to teach an ITIL V2 class, an ITIL bridge class from V2 to V3, a break-out session on Customer Experience Management: Engineering and Defining the Support Experience and the closing keynote session on High Impact Leadership. This photo was taken of the ITIL V2 class before the […]
