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Lessons in Leadership: Interview with Julie L. Mohr

Lessons in Leadership: Interview with Julie L. Mohr

  • 12 December 2017
  • by: Julie L. Mohr

Lessons in Leadership Amy Eisenberg interviewed all the Top 25 Thought Leaders in Technical Support and Service Management to ask about their personal lessons in leadership and learn what it means to be a community leader. Here is my interview with Amy. Tell us about your day job and also how you are involved in […]

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Five Steps to Becoming a More Effective, Engaging and Authentic Leader – HDI Orange County, CA

Five Steps to Becoming a More Effective, Engaging and Authentic Leader – HDI Orange County, CA

  • 19 September 2017
  • by: Julie L. Mohr

HDI Orange County, Fountain Valley, CA Traveled to Orange County, CA to deliver The Authentic You Keynote. It was a fantastic meeting and the topic of authentic leadership was very well received. It was a short one day trip down to southern California and then back up to the Bay Area to teach a KCS class. […]

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HDI Charlotte 2017 Annual Conference and Expo, Charlotte, NC

HDI Charlotte 2017 Annual Conference and Expo, Charlotte, NC

  • 22 July 2017
  • by: Julie L. Mohr

HDI Charlotte 2017 Annual Conference Speaking Engagement It was a welcomed invite to return to the HDI Charlotte 2017 annual conference and expo hosted by the HDI Charlotte chapter. This years event took place at the U.S. National Whitewater Center. After the event, I got to go zip lining for the first time! This year […]

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HDI Toronto Annual Conference and Expo, Toronto, Canada

HDI Toronto Annual Conference and Expo, Toronto, Canada

  • 14 September 2010
  • by: Julie L. Mohr

Keynote Presentation at HDI Toronto 2010 in Canada I had the privilege to speak at the annual HDI roadshow event for the Toronto chapter of HDI. The topic was High-Performance Leadership. I very much enjoyed walking around the downtown area. Last time I was in Canada, I stayed in the suburbs. I did get to […]

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High Impact Leadership Keynote in São Paulo, Brazil

High Impact Leadership Keynote in São Paulo, Brazil

  • 10 June 2010
  • by: Julie L. Mohr

Keynote Presentation at HDI Brazil 2010 in São Paulo I was excited to get an invitation to speak at the HDI Brazil conference in São Paulo Brazil. This picture is from my keynote presentation on High Impact Leadership.  The keynote session went well, and I included some extra slides to show my long-standing relationship with […]

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HDI Middle East Africa Conference and Expo, Dubai, U.A.E.

HDI Middle East Africa Conference and Expo, Dubai, U.A.E.

  • 08 May 2008
  • by: Julie L. Mohr

Closing Keynote Speaker in Dubai Great trip to Dubai where I had the pleasure to teach an ITIL V2 class, an ITIL bridge class from V2 to V3, a break-out session on Customer Experience Management: Engineering and Defining the Support Experience and the closing keynote session on High Impact Leadership. This photo was taken of the […]

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  • KCS Design Workshop, Oil and Gas Company

    Facilitated a knowledge-centered service design workshop over one week period…

  • KCS Design Workshop, Oil and Gas Company

    Facilitated a knowledge-centered service design workshop over one week period…

  • Knowledge Management Assessment, Oil and Gas Company

    Conducted a knowledge management assessment at the beginning of a…

  • Knowledge Management Strategy Session, Revenue Management & Telecom Billing

    Facilitated conversations on the successful adoption of Knowledge-Centered Service after…

  • Mapping IT Service Management Processes

    IT Service Management is a framework that identifies the processes…

  • Change Management Primer

    The purpose of Change Management is assess, approve, monitor and…

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