HDI Steel City, Pittsburgh, PA Traveled out to Pittsburgh PA to deliver a new topic on the disruption economy and why our customers in the support industry are crying for change and we are not listening. It was a fantastic meeting and the topic was very well received. In addition to a traditional keynote presentation, […]
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What Do IT and the Business Need from Each Other? In this interview, I discuss what IT and the Business need from each other to thrive. The relationship between the business and IT is maturing now. IT needs to have much more opportunity to help with decisions within the business. I think it is important […]
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Interview About ITSM Professionals The most prominent shift we see now in the industry is the closing of the gap between IT and the business. IT must learn more about the business and understand how IT can best support strategic initiatives. However, to successfully close the gap, ITSM Professionals need to develop more in-depth business […]
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