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Feed the Bots: Strategies to Improve Chat Bots through Knowledge WEBINAR
In this webinar, we will uncover strategies oh how to improve your chatbots or help you to develop a successful chatbot implementation strategy. It’s time to feed the bots with knowledge captured in the workflow. Topic Overview Feed the Bots: Strategies to Improve Chatbots through Knowledge Chatbots rely on programming known questions and answers into…
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Living in the Disruption Economy SDI WEBINAR
In this webinar, we discuss the disruption of vertical markets through the use of collaboration, innovative business models, knowledge, and new technologies. Examples demonstrate how companies who do nothing to adapt are likely not to exist. Those companies that do adapt are not only innovating but also leading in terms of revenue and growth. The…
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Service Management and the Cloud
With the proliferation of cloud computing services and the promise of cost savings and improved agility, organizations have developed aggressive cloud adoption strategies that have had less than favorable IT service management results. Organizations with an immature service management program are less likely to achieve the expected results from cloud computing due to process ineffectiveness…
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Interview about the Future for ITSM Professionals
The most prominent shift we see now in the industry is the closing of the gap between IT and the business. IT must learn more about the business and understand how IT can best support strategic initiatives. However, to successfully close the gap, ITSM Professionals need to develop more in-depth business acumen and a stronger…