Knowledge is the key to a Successful Chatbot Implementation Strategy In this webinar, we will uncover strategies oh how to improve your chatbots or help you to develop a successful chatbot implementation strategy. It’s time to feed the bots with knowledge captured in the workflow. Topic Overview Feed the Bots: Strategies to Improve Chatbots through […]
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With the proliferation of cloud computing services and the promise of cost savings and improved agility, organizations have developed aggressive cloud adoption strategies that have had less than favorable IT service management results. Organizations with an immature service management program are less likely to achieve the expected results from cloud computing due to process ineffectiveness […]
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Interview About ITSM Professionals The most prominent shift we see now in the industry is the closing of the gap between IT and the business. IT must learn more about the business and understand how IT can best support strategic initiatives. However, to successfully close the gap, ITSM Professionals need to develop more in-depth business […]
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