12-Steps to Implementing a Successful BOT Strategy

12-Steps to Implementing a Successful BOT Strategy

12-Steps to Implementing a Successful BOT Strategy During the implementation of Sherlock – the chatbot about knowledge – I learned a great deal about chatbots and the effort it takes to create a “conversation-like” interface that can successfully support customers. An adoption strategy must first identify the required customer-facing knowledge to program the bot effectively. […]

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