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Yhteys Annual Conference & Expo 2012, Helsinki, Finland
This year I was invited to the Yhteys Annual Conference & Expo in Helsinki, Finland. The topic of my Keynote session was Preparing for the Impact of New Technology and Knowledge Management – Evolution or Revolution? I also delivered a pre-conference workshop titled: Advanced Proactive Problem Management. Also, I was given a guided tour of […]
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PACRIM Conference & Expo 2010, Sydney, Australia
I was invited to speak at the PacRim conference as an international keynote speaker in Sydney for the third time. The topic of my keynote session was The Future of the Internal Service Provider Key Social and Technology Advancements and How They Impact the Service Providers. I was also part of an interactive delegate-driven panel […]
