HDI 2016 Conference & Expo: Customer Service

HDI 2016 Conference & Expo: Customer Service

Customer satisfaction is pivotal to the success of service desks in every organization. How do you achieve exceptional customer service? Hear from some of the speakers and influencers at HDI 2016 Conference & Expo.

I had the honor of speaking with Inc. Radio at the recent HDI conference concerning customer service and IT service management. Some of the excerpts from that conversation are in this video including insights from other prominent experts in the customer service field including Mike Hanson, Stephen Mann, and Phil Verghis.

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About the Author:
Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching — her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She also is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.

Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, customer experience management, service management, governance, organization development, process engineering, service level management, and continual improvement.

You can reach Julie at juls@julielmohr.com or http://www.julielmohr.com.

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