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I was honored to be invited to speak for a second time as a keynote speaker at the HDI Brazil 2014 annual conference and expo. The topics I spoke on were Organizational Change, Shared Services Case Study, and an International Panel on IT as a Relevant Driver of A Strategic Plan of a Company. Our…
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The trip to Bloomington, IL is a bit of a challenge, but the IT event that I was invited to speak at was a huge corporate IT event focused on IT service management. The topic of my presentation was Understanding and Mastering Organizational Change: What is In It for You? Attendees were attentively listening, and we…
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It has been a long time since I have been to the city of Richmond. Years ago when I lived in the DC area, I took a trip to teach a class in Richmond and stayed in the downtown area. I had never really seen much of the suburbs or surrounding area. I stayed in…
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This year I was invited to the Yhteys Annual Conference & Expo in Helsinki, Finland. The topic of my Keynote session was Preparing for the Impact of New Technology and Knowledge Management – Evolution or Revolution? I also delivered a pre-conference workshop titled: Advanced Proactive Problem Management. Also, I was given a guided tour of…
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Incident categorization is a challenge for many organizations. Whether it is due to culture, politics, complexity, or an inability to agree, every organization, at some point, runs up against incident categorization. Why does it cause so much difficulty? Every organization is different. Their products and services are different. Their service levels are different. Their customers…
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On my last PACRIM conference, we returned to the Gold Coast to a resort community. My responsibilities grew exponentially for this last conference as I not only served as a keynote speaker but also as the master of ceremonies for an entire day of the conference. The pre-conference workshops I provided at the event were…
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I was invited out to the great state of Missouri to speak at the NAIC Technology Exchange conference. I delivered two topics: The Future of the Internal Service Provider and Everything I Ever Learned About Management, I Learned from the Movies. It was great to be home and see my parents while traveling and speaking…
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I had the privilege to speak at the annual HDI roadshow event for the Toronto chapter of HDI. The topic was High-Performance Leadership. I very much enjoyed walking around the downtown area. Last time I was in Canada, I stayed in the suburbs. I did get to take in a baseball game while I was…
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Topic Overview Lifecycle or Capability Path In this webinar, we discuss the different paths to ITIL expert, looking at both the Lifecycle and Capability paths, the target audience for each path, typical roles and responsibilities, and the reasons why you might want to choose the capability or lifecycle path. We will also look at the…
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I was excited to get an invitation to speak at the HDI Brazil conference in São Paulo Brazil. This picture is from my keynote presentation on High Impact Leadership. The keynote session went well, and I included some extra slides to show my long-standing relationship with the culture and country. One of the most significant…
