Tag: leadership

  • Lessons in Leadership: Interview with Julie L. Mohr

    Lessons in Leadership: Interview with Julie L. Mohr

    Amy Eisenberg interviewed all the Top 25 Thought Leaders in Technical Support and Service Management to ask about their personal lessons in leadership and learn what it means to be a community leader. Here is my interview with Amy. Tell us about your day job and also how you are involved in the community. Moving […]

  • Five Steps to Becoming a More Effective, Engaging and Authentic Leader – HDI Orange County, CA

    Five Steps to Becoming a More Effective, Engaging and Authentic Leader – HDI Orange County, CA

    Traveled to Orange County, CA to deliver The Authentic You Keynote. It was a fantastic meeting and the topic of authentic leadership was very well received. It was a short one day trip down to southern California and then back up to the Bay Area to teach a KCS class. Busy week here in California. […]

  • itSMF Norway Annual Conference and Expo, Oslo, Norway

    itSMF Norway Annual Conference and Expo, Oslo, Norway

    What can I say? I got to go to Norway and speak at the itSMF Norway annual conference! What an absolute adventure. My adventures in Norway were one of the most incredible trips I have taken. The event host let me stay in her home before the conference and learn about Norway life and culture. […]

  • Career Pathing Made Simple

    Career Pathing Made Simple

    In any support organization, it is important to develop a defined career path. The career path sets expectations with staff on what opportunities are available for growth within the organization. Most employees will want to develop their skills and grow their potential over time. If growth opportunities are not available, the career-motivated employees will seek […]

  • Why Do Values Matter in Business?

    Why Do Values Matter in Business?

    In an organization, values are as crucial to success as they are for an individual. In my career, I have worked with companies that compromised their values, and I have witnessed the impact of this decision on both customers and internal staff. If an organization is willing to “cheat” the system for its gain, the line between ethical and unethical behavior becomes […]

  • HDI Charlotte Annual Conference & Expo 2014, Charlotte, NC

    HDI Charlotte Annual Conference & Expo 2014, Charlotte, NC

    What a fantastic local annual conference! It was my honor to speak on the topic of CEM Meets ITSM: Managing the Customer Experience. This local chapter does an excellent yearly conference – good attendance, great location, and a great schedule of events for the day. It was my honor to speak along with two other […]

  • 2012 Corporate Keynote at Law Firm in Richmond, VA

    2012 Corporate Keynote at Law Firm in Richmond, VA

    It has been a long time since I have been to the city of Richmond. Years ago when I lived in the DC area, I took a trip to teach a class in Richmond and stayed in the downtown area. I had never really seen much of the suburbs or surrounding area. I stayed in […]

  • NAIC Technology Exchange, Kansas City, MO

    NAIC Technology Exchange, Kansas City, MO

    I was invited out to the great state of Missouri to speak at the NAIC Technology Exchange conference. I delivered two topics: The Future of the Internal Service Provider and Everything I Ever Learned About Management, I Learned from the Movies. It was great to be home and see my parents while traveling and speaking […]

  • HDI Toronto Annual Conference and Expo, Toronto, Canada

    HDI Toronto Annual Conference and Expo, Toronto, Canada

    I had the privilege to speak at the annual HDI roadshow event for the Toronto chapter of HDI. The topic was High-Performance Leadership. I very much enjoyed walking around the downtown area. Last time I was in Canada, I stayed in the suburbs. I did get to take in a baseball game while I was […]

  • Are You a Lifecycle or Capability Expert? WEBINAR

    Are You a Lifecycle or Capability Expert? WEBINAR

    Topic Overview Lifecycle or Capability Path In this webinar, we discuss the different paths to ITIL expert, looking at both the Lifecycle and Capability paths, the target audience for each path, typical roles and responsibilities, and the reasons why you might want to choose the capability or lifecycle path. We will also look at the […]