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Raise the Bar on Service Quality WEBINAR
It is time to raise the bar for IT organizations and define a new standard quo. Problem Management is the key to increase service quality. Improvements in service quality require both reactive and proactive problem management, measurements that are linked to value creation for the business and real tangible outcomes. This webinar explores both ITSM […]
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Yhteys Annual Conference & Expo 2012, Helsinki, Finland
This year I was invited to the Yhteys Annual Conference & Expo in Helsinki, Finland. The topic of my Keynote session was Preparing for the Impact of New Technology and Knowledge Management – Evolution or Revolution? I also delivered a pre-conference workshop titled: Advanced Proactive Problem Management. Also, I was given a guided tour of […]
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PACRIM Conference & Expo 2008, Gold Coast, Australia
Australia is an incredible country, and I was invited to speak at the PacRim conference as an international keynote speaker. The conference was held on the Gold Coast – a lovely oceanfront community known as surfer’s paradise. I was fortunate enough to travel around Sidney before making the trip up to Brisbane for the conference. […]
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HDI New Jersey Chapter Annual Event, Monmouth, NJ
I was invited to speak at the New Jersey HDI Chapter Annual Event as a Keynote Speaker. The topics were: Problem vs. Incident Management and one of my favorites, Everything I Ever Wanted to Know About Management I Learned from the Movies. The event was held at a Racetrack, and I bet for the first […]
