Your CRM Isn’t a Silver Bullet WEBINAR

Your CRM Isn’t a Silver Bullet WEBINAR

Topic Overview CRM vs. CEM With an affinity for smartphones and messaging apps, consumers are changing the way they engage with businesses. Customers are more demanding, highly informed, and communicate with brands on a variety of platforms. As this behavior drives to an increasingly digital experience, businesses are struggling to keep pace. Businesses have looked […]

read more »
HDI 2016 Conference & Expo: ITSM Growth

HDI 2016 Conference & Expo: ITSM Growth

ITSM Growth Technology is ever-changing. How has IT service management grown from the basics of hardware and software to strategic leaders? Hear from some of the speakers and influencers at HDI 2016 Conference & Expo about ITSM Growth. I had the honor of speaking with Inc. Radio at the recent HDI conference concerning customer experience […]

read more »
Create a Simple, Yet Meaningful Marketing Message

Create a Simple, Yet Meaningful Marketing Message

Building A Platform When designing a new customer experience, you need first to build a successful platform. Building a platform starts with developing a meaningful marketing message. Not a lengthy vision statement that establishes a common goal for the organization, but a message that simply and cleanly tells your customers about your service. Great platforms […]

read more »
The Road to Customer Satisfaction WEBINAR

The Road to Customer Satisfaction WEBINAR

The Road to Customer Satisfaction Webinar   This webinar helps organizations to view the customer experience from an ITIL service management perspective. Each of the stages of the ITIL lifecycle is highlighted detailing the customer experience aspects that are required for each stage. This holistic approach will ensure that customer satisfaction is a focus and […]

read more »