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Lessons in Leadership: Interview with Julie L. Mohr
Amy Eisenberg interviewed all the Top 25 Thought Leaders in Technical Support and Service Management to ask about their personal lessons in leadership and learn what it means to be a community leader. Here is my interview with Amy. Tell us about your day job and also how you are involved in the community. Moving […]
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Career Pathing Made Simple
In any support organization, it is important to develop a defined career path. The career path sets expectations with staff on what opportunities are available for growth within the organization. Most employees will want to develop their skills and grow their potential over time. If growth opportunities are not available, the career-motivated employees will seek […]
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NAIC Technology Exchange, Kansas City, MO
I was invited out to the great state of Missouri to speak at the NAIC Technology Exchange conference. I delivered two topics: The Future of the Internal Service Provider and Everything I Ever Learned About Management, I Learned from the Movies. It was great to be home and see my parents while traveling and speaking […]
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HDI Toronto Annual Conference and Expo, Toronto, Canada
I had the privilege to speak at the annual HDI roadshow event for the Toronto chapter of HDI. The topic was High-Performance Leadership. I very much enjoyed walking around the downtown area. Last time I was in Canada, I stayed in the suburbs. I did get to take in a baseball game while I was […]
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High Impact Leadership Keynote in São Paulo, Brazil
I was excited to get an invitation to speak at the HDI Brazil conference in São Paulo Brazil. This picture is from my keynote presentation on High Impact Leadership. The keynote session went well, and I included some extra slides to show my long-standing relationship with the culture and country. One of the most significant […]
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HDI New Jersey Chapter Annual Event, Monmouth, NJ
I was invited to speak at the New Jersey HDI Chapter Annual Event as a Keynote Speaker. The topics were: Problem vs. Incident Management and one of my favorites, Everything I Ever Wanted to Know About Management I Learned from the Movies. The event was held at a Racetrack, and I bet for the first […]
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HDI Japan Keynote Presentation in Tokyo, Japan
HDI Japan was my first international invitation to be a keynote speaker. After the long trip to Japan, I was warmly welcomed by the staff at the airport and swept away to a beautiful hotel in a remote neighborhood near Japan. We spent a few days visiting the local village before making the trip to […]
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Delaware Valley HDI Chapter Vendor Fair – Keynote Speaker
I was invited to speak at the Delaware Valley HDI Chapter Vendor fair. I had two sessions: one on the topic of Auditing Your Support Organization and the second one titled Everything I Ever Learned About Management I Learned from the Movies. Topic Overview Auditing Your Support Organization – Your Key to Successful Enhancement of […]
