HDI Orange County, Fountain Valley, CA Traveled to Orange County, CA to deliver The Authentic You Keynote. It was a fantastic meeting and the topic of authentic leadership was very well received. It was a short one day trip down to southern California and then back up to the Bay Area to teach a KCS class. […]
read more »
HDI Steel City, Pittsburgh, PA Traveled out to Pittsburgh PA to deliver a new topic on the disruption economy and why our customers in the support industry are crying for change and we are not listening. It was a fantastic meeting and the topic was very well received. In addition to a traditional keynote presentation, […]
read more »
HDI Charlotte 2017 Annual Conference Speaking Engagement It was a welcomed invite to return to the HDI Charlotte 2017 annual conference and expo hosted by the HDI Charlotte chapter. This years event took place at the U.S. National Whitewater Center. After the event, I got to go zip lining for the first time! This year […]
read more »
itSMF Norway Speaker at Annual IT Conference What can I say? I got to go to Norway and speak at the itSMF Norway annual conference! What an absolute adventure. My adventures in Norway were one of the most incredible trips I have taken. The event host let me stay in her home before the conference […]
read more »
Simplify IT Keynote at IT Tech Conference After completing a consulting engagement with one of Bay Area clients, I was asked to speak at the company’s annual IT Tech Conference. The topic was both a review of the results – but also why those results were important to the corporate objective of simplifying IT. The […]
read more »
Keynote Presentation at HDI Charlotte 2014 What a fantastic local annual conference! It was my honor to speak on the topic of CEM Meets ITSM: Managing the Customer Experience. This local chapter does an excellent yearly conference – good attendance, great location, and a great schedule of events for the day. It was my honor […]
read more »
Keynote Presentation in São Paulo, Brazil I was honored to be invited to speak for a second time as a keynote speaker at the HDI Brazil 2014 annual conference and expo. The topics I spoke on were Organizational Change, Shared Services Case Study, and an International Panel on IT as a Relevant Driver of A […]
read more »
Corporate Keynote at Richmond Law Firm It has been a long time since I have been to the city of Richmond. Years ago when I lived in the DC area, I took a trip to teach a class in Richmond and stayed in the downtown area. I had never really seen much of the suburbs […]
read more »
Keynote Presentation at YHTEYS 2012 in Helsinki This year I was invited to the Yhteys Annual Conference & Expo in Helsinki, Finland. The topic of my Keynote session was Preparing for the Impact of New Technology and Knowledge Management – Evolution or Revolution? I also delivered a pre-conference workshop titled: Advanced Proactive Problem Management. Also, […]
read more »
Keynote Presentation at PACRIM 2011 in the Gold Coast On my last PACRIM conference, we returned to the Gold Coast to a resort community. My responsibilities grew exponentially for this last conference as I not only served as a keynote speaker but also as the master of ceremonies for an entire day of the conference. […]
read more »