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Five Steps to Becoming a More Effective, Engaging and Authentic Leader – HDI Orange County, CA
Traveled to Orange County, CA to deliver The Authentic You Keynote. It was a fantastic meeting and the topic of authentic leadership was very well received. It was a short one day trip down to southern California and then back up to the Bay Area to teach a KCS class. Busy week here in California. […]
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Living in the Disruption Economy – HDI Steel City, Pittsburgh, PA
Traveled out to Pittsburgh PA to deliver a new topic on the disruption economy and why our customers in the support industry are crying for change and we are not listening. It was a fantastic meeting and the topic was very well received. In addition to a traditional keynote presentation, I also delivered a 1/2 […]
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HDI Charlotte 2017 Annual Conference and Expo, Charlotte, NC
It was a welcomed invite to return to the HDI Charlotte 2017 annual conference and expo hosted by the HDI Charlotte chapter. This years event took place at the U.S. National Whitewater Center. After the event, I got to go zip lining for the first time! This year I spoke on my new topic, The […]
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itSMF Norway Annual Conference and Expo, Oslo, Norway
What can I say? I got to go to Norway and speak at the itSMF Norway annual conference! What an absolute adventure. My adventures in Norway were one of the most incredible trips I have taken. The event host let me stay in her home before the conference and learn about Norway life and culture. […]
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Simplify IT Tech Conference Keynote, Sunnyvale, CA
After completing a consulting engagement with one of Bay Area clients, I was asked to speak at the company’s annual IT Tech Conference. The topic was both a review of the results – but also why those results were important to the corporate objective of simplifying IT. The topic: Simplify IT with IT Service Management. […]
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HDI Charlotte Annual Conference & Expo 2014, Charlotte, NC
What a fantastic local annual conference! It was my honor to speak on the topic of CEM Meets ITSM: Managing the Customer Experience. This local chapter does an excellent yearly conference – good attendance, great location, and a great schedule of events for the day. It was my honor to speak along with two other […]
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HDI Brazil Conference and Expo 2014 in São Paulo, Brazil
I was honored to be invited to speak for a second time as a keynote speaker at the HDI Brazil 2014 annual conference and expo. The topics I spoke on were Organizational Change, Shared Services Case Study, and an International Panel on IT as a Relevant Driver of A Strategic Plan of a Company. Our […]
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2012 Corporate Keynote at Law Firm in Richmond, VA
It has been a long time since I have been to the city of Richmond. Years ago when I lived in the DC area, I took a trip to teach a class in Richmond and stayed in the downtown area. I had never really seen much of the suburbs or surrounding area. I stayed in […]
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Yhteys Annual Conference & Expo 2012, Helsinki, Finland
This year I was invited to the Yhteys Annual Conference & Expo in Helsinki, Finland. The topic of my Keynote session was Preparing for the Impact of New Technology and Knowledge Management – Evolution or Revolution? I also delivered a pre-conference workshop titled: Advanced Proactive Problem Management. Also, I was given a guided tour of […]
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PACRIM Conference & Expo 2011, Gold Coast, Australia
On my last PACRIM conference, we returned to the Gold Coast to a resort community. My responsibilities grew exponentially for this last conference as I not only served as a keynote speaker but also as the master of ceremonies for an entire day of the conference. The pre-conference workshops I provided at the event were […]
